Returns Policy

Returns
We offer returns within 14 days of the order date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items are not eligible for return unless faulty:
- Electrical parts
- Firmware and other licences and upgrades

To complete your return, please contact [email protected] for a return authority number RMA. Please include the following information:
- Original order number
- Part number(s) to be returned and reason(s)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.